ACRB Website Announcement
On the heels of our online survey announcement, we are pleased to introduce the NEW ACRB website (www.theacrb.com). We can now provide all phases of navigation...
Online Survey Announcement
Phoenix Solutions is pleased to announce that our services will now include an online customer survey.
The online survey is an alternative...
New Survey Announcement
Members,
After several months of research, collaboration and analysis, we are pleased to announce the release of our new survey. Below is a...
New Website Announcement
We are happy to announce that our new website is up and running!
At Phoenix Solutions Group we strive to create solutions that deliver ease of use...
Holiday Letters
Your customers are your most valuable asset, period. Strengthening your connection with them takes precedence in a tactical marketing plan. Seeing that the holidays are...
The Advantage Plus Program
The Advantage PLUS system represents a new "Customer Centric Ecosystem", one that is powered by loyalty, word-of-mouth, and most importantly increased organic...
Experience Management | Part 3
Before a shop can achieve organic growth they must first improve their understanding of how customer types work in their shop and in the larger marketplace. Harnessing...
Dealership Development Tools
Our dealership handouts are a great way to present yourself to dealership customers. Perfect for the service waiting area as well as left in the glove box of each new car...
Experience Management | Part 2
Customers can be classified into two distinct groups, those who are emotional advocates and those who are rational advocates.
Rational advocates are satisfied with the...
The Estimate Follow-Up Program
Over the past several years coupons have gained sales momentum providing a viable marketing approach for the collision industry. They lend themselves very nicely to...
Experience Management | Part 1
Experience Management is a methodology for improving the quality of the estimator - customer encounter. When properly embraced it will...
Welcome
With the ongoing challenges in managing today's economy, re-evaluating your strategies and maximizing your time is crucial. To assist with that, Phoenix Solutions would like...
